Application Engineer

POSITION DESCRIPTION:

The Application Engineer is responsible for ensuring our sales, support, and quality assurance teams deliver the best possible solutions to our customers. Triangle MicroWorks desires a person who is a self-starter, mature, energetic, and positive. Applicants must be highly organized, customer focused, and capable of managing multiple tasks in a dynamic environment.

RESPONSIBILITIES:

Customer Activities (80%)

  • Emails and phone calls with customers to answer initial product questions
  • Assist customers who are evaluating software products
  • Help customers find the right solution for their needs
  • Provide product demonstrations for customers
  • Work with developers to identify customer solutions and product enhancements
  • Assist technical support team and quality assurance team
  • Expected to become proficient in the use of multiple, technical software products

Marketing Activities (20%)

  • Assist with creating product demonstrations
  • Create content for website, email, and marketing materials

EDUCATION, EXPERIENCE and SKILLS REQUIRED:

  • Minimum of three to five years of experience with sales, marketing, or support of technical products and services
  • Bachelor’s or higher level degree in a technical field
  • Ability to communicate clearly and concisely, both verbally and in writing
  • Strong computer skills including Word, PowerPoint, CRM software, Excel, and software tools used in typical high tech business environments
  • Mature, personable, confident, energetic professional who has successfully worked as part of a team
  • Must have excellent interpersonal skills and experience working directly with customers

ADDITIONAL PREFERRED REQUIREMENTS:

  • Background in communication protocols
  • Experience with engineering software (design, simulation, testing)
  • Experience with sales and marketing of technical software applications
  • Work experience within the electric utility industry is a plus

About employer: Triangle MicroWorks is located in Raleigh, NC.  We are a fast paced, growing, privately-held company which provides communication software for customers in the electric power industry for substation automation, SCADA systems, distributed energy resources (wind, solar, storage), and distribution automation.

 
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